1.1. The Platine Group Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.v
2. Collection of personal information
2.1. The Platine Group Pty Ltd will, from time to time, receive and store personal information throughout your access to this website and the usage of any services provided thereof.
2.2. We will only collect your personal information in a lawful and reasonable manner.
2.3. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
2.4. Additionally, we may also collect any other information you provide while interacting with us.
3. How we collect your personal information
4. Use of your personal information
4.1. Platine Group Pty Ltd may use personal information collected from
(a) provide you with information, updates and our services.
(b) make you aware of new and additional products, services and opportunities available to you.
(c) improve our products and services and better understand
(d) process your product or service order
4.2. Platine Group Pty Ltd may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
5. Disclosure of your personal information
5.1. We will not use or disclose personal information about an individual for a purpose (Secondary Purpose) other than the purpose stated in clause 4.1 (Primary Purpose) unless:
(a) The Secondary Purpose is related to the Primary Purpose of collection and, if the personal information is sensitive information, directly related to the Primary Purpose of collection; and
(b) You have consented or would reasonably expect Platine Group Pty Ltd to use or disclose the information for the Secondary Purpose.
5.2. We may use personal information that is not sensitive information for the purpose of direct marketing, provided that:
(a) It is impracticable for Platine Group Pty Ltd to seek the individual’s consent before that particular use; and
(b) The individual has not made a request not to receive direct marketing communications; and
(c) In each direct marketing communication with the individual, Platine Group Pty Ltd displays a notice that the individual may express a wish not to receive any further direct marketing communications
5.3. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
5.4. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Platine Group Pty Ltd, platinegroup.com.au, its customers or third parties.
5.5. Information that we collect may from time to time be stored,
processed in or transferred between parties located in countries outside of Australia.
5.6. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
6. Security of your personal information
6.1. Platine Group Pty Ltd will take all reasonable steps to hold the personal information you provide to us from misuse, loss and from unauthorised access, modification or disclosure.
6.2. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
7. Access to your personal information
7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us.
7.2. Subjected to the conditions under clause 7.3, you have the right to know from us:
(a) The content of the information provided;
(b) The purposes for which the information is collected; and
(c) Any law that requires the particular information to be collected
7.3. We reserve the right to refuse to provide you with information that we hold about you, to the extent that:
(a) Providing access would pose a serious and imminent threat to the life or health of any individual; or
(b) Providing access would have an unreasonable impact upon the privacy of other individuals; or
(c)The request for access is frivolous or vexatious; or
(d) The information relates to existing or anticipated legal proceedings between Platine Group Pty Ltd and the individual, and the information would not be accessible by the process of discovery in those proceedings; or
(e) Providing access would be unlawful; or
(f) Denying access is required or authorised by or under law; or
(g) Providing access would be likely to prejudice an ongoing investigation of possible unlawful activity
8. Complaints about privacy
8.1. If you have any complaints about our privacy practices, please feel free to send in details your complaints to Level 1, 3 Winnie Street, Cremorne, NSW 2090, Australia. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
10.1. When you come to our website, we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
10.4. Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Platine Group Pty Ltd is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.